Privacy Policy
Effective Date: March 13, 2025
This Privacy Policy explains how NeuraVid ("we", "our", or "us") collects, uses, and protects your personal information when you use our video analysis platform and services. We are committed to ensuring that your privacy is protected.
Information We Collect
1. Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number)
- Account credentials
- Billing information and transaction details
- Communication preferences
2. Usage Information
We collect information about how you use our services:
- Log data (IP address, browser type, pages visited, time spent)
- Device information (device type, operating system)
- Feature usage statistics
- Video upload and analysis metrics
3. Content Information
We process the content you upload to our platform:
- Video files and associated metadata
- Transcriptions and analysis results
- Project information and organizational data
How We Use Your Information
We use your information for the following purposes:
- Providing and improving our video analysis services
- Processing your transactions and managing your account
- Communicating with you about our services, updates, and offers
- Analyzing usage patterns to enhance our platform
- Ensuring the security and integrity of our services
- Complying with legal obligations
Data Storage and Security
1. Video Storage
Videos uploaded to our platform are stored on Cloudflare R2, a secure object storage service. All objects stored in R2, including their metadata, are encrypted at rest. Encryption and decryption are automatic, do not require user configuration to enable, and do not impact the effective performance of R2.
Encryption keys are managed by Cloudflare and securely stored in their key management systems. Objects are encrypted using AES-256, a widely tested, highly performant, and industry-standard encryption algorithm. R2 uses GCM (Galois/Counter Mode) as its preferred mode.
2. Application Hosting
Our website and application are hosted by Vercel, which provides secure, scalable hosting services. Vercel implements industry-standard security measures to protect our platform and your data.
3. Analytics
We use PostHog for analytics to understand how users interact with our platform. PostHog collects anonymized usage data to help us improve our services. You can learn more about PostHog's privacy practices at https://posthog.com/privacy.
Data Sharing and Third Parties
We may share your information with:
- Service providers who help us deliver our services (e.g., cloud storage, payment processors)
- Business partners with your consent
- Legal authorities when required by law
- New owners in the event of a corporate sale, merger, or acquisition
We do not sell your personal information to third parties.
Your Rights and Choices
Depending on your location, you may have rights to:
- Access and receive a copy of your personal information
- Correct inaccurate information
- Delete your personal information
- Object to or restrict certain processing activities
- Withdraw consent where applicable
- Data portability
To exercise these rights, please contact us at privacy@neuravid.com.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings, but this may affect some features of our service.
Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through our website or by email.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@neuravid.com
Address: 123 Innovation Way, Tech City, CA 94000